Terms ＆ condition
1. Store Details and Policies
By clicking "I agree to the terms of service and return and exchange policy" in the checkout cart, you acknowledge and accept all terms outlined in this agreement.
Our store is committed to protecting your personal information in accordance with the relevant provisions of the Personal Data Protection Act, and we adhere to our privacy protection policy.
When using our services on SHOPLINE, you agree to use electronic files as a method of expressing your intent.
Order Related
Our store reserves the right to accept or reject any order. If we are unable to fulfill your order due to unforeseen circumstances, we will reach out to you via phone, email, or site messaging to discuss options, including order modifications or refunds. We apologize for any inconvenience this may cause.
If recipient information is incomplete or erroneous, or if the recipient is unable to receive the goods due to natural disasters, system maintenance, inventory issues, or other factors, shipping times may be delayed.
If a package is returned due to incorrect recipient details or if no one is available to sign for the delivery, the recipient will be responsible for the shipping fees to resend the package.
Please note that delivery times are estimates and are contingent upon local delivery drivers. We cannot guarantee exact delivery times. If your order is for a gift or has a specific deadline, you assume the risk regarding timeliness.
2. Privacy Protection Policy
Data Collection and Use
As a cooperative store of SHOPLINE, we will collect your personal and transaction-related information during the shopping and checkout process to provide goods and services, as well as for subsequent customer service and marketing promotions.
We may share necessary information with logistics companies to facilitate delivery or contact.
Disclosure
Except as required by law or in cooperation with judicial authorities, our store will not disclose or sell your personal information without your consent.
Privacy Policy Revision
We reserve the right to modify this privacy protection policy at any time. Significant changes affecting your rights will be announced prominently on our website.
3. Return and Exchange Policy
Exchange Policy
a. Customers can return or exchange unused and fully packaged goods within seven days of receipt, but all shipping costs are the customer’s responsibility.
b. If the product is not defective or does not meet standard specifications, the customer must cover the return shipping costs.
c. Exchanges will not be accepted if the product shows signs of use, has odors, is soiled, has had its label removed, has been washed, resized, or otherwise altered, or if any accessories are lost or damaged.
d. Some special and customized products are non-returnable. Please contact customer service for details.
Return Policy
a. Similar to exchanges, customers can return or exchange unused and fully packaged goods within seven days of receipt, with shipping costs borne by the customer.
b. If the product is not defective or does not meet standard specifications, customers must pay for return shipping.
c. Returns will not be accepted for products that show signs of use, have odors, are soiled, have damaged labels, or have been altered in any way.
d. Special and customized products may not be returned; please check with customer service for specific items.
e. For bundles, discounts will be deducted from the refund.
f. Gifts must be returned along with the items being exchanged.
g. Refunds will be processed to the original payment method; if that is not possible, the store will issue a refund via bank transfer (customers must provide account information).
Other Policies
a. The company reserves the right to reject any unreasonable return or exchange requests.
b. For detailed arrangements regarding returns and exchanges, please contact customer service.
c. If goods arrive damaged or do not match your order, please notify customer service within seven days, including relevant photos and details.
d. If the customer instructs the delivery driver to leave the goods at the door or in a management office, the customer assumes all risk of loss or damage.
e. The company reserves the right to make final decisions regarding all terms outlined above.
