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Privacy Policy

Pets @ Astermon Privacy Policy


Pets@Astermon (hereinafter referred to as "we," "us," or "our") respects your privacy concerns and values our relationship with you.

When you visit the store authorized by our SaaS service provider, SHOPLINE (hereinafter referred to as "SHOPLINE"), we may collect, process, and use your personal data (including that of your employees and/or representatives acting on your behalf). If you visit or make a purchase in the store, we may also collect, process, and utilize your personal data. We fully recognize the importance of personal data to you and are committed to ensuring the integrity and security of the store. This privacy policy describes the types of personal data we collect about you, how we use this information, who we share it with, and your options regarding our use of this information.
 
This privacy policy will help you understand the following:

  • What we collect
  •  The information you provide
  • How we use personal data
  • How we use cookies and other similar tracking technologies
  • How we process, share, transfer, and disclose personal data
  • Your rights and choices
  • How we protect personal data
  • How to update this privacy policy
  • How to contact us
 
What We Collect

We may obtain your personal data from various sources. When you access our store or use our social media/network pages (or their related stores or corresponding applications, such as Facebook and Instagram), we may collect this information. If you are a member of our store, we will also collect relevant records when you make purchases at our physical stores. Additionally, when you visit our store or our social media/network pages, we may automatically collect certain information about your device or usage using technologies such as cookies, web server logs, and web beacons.
 
Types of Information You Provide

The types of personal data that the store may collect from you may include the following categories:
1. Identification Information: (1) Personal identifiers (e.g., member's name, address, phone number, email, etc.); (2) Financial identifiers (e.g., credit card or bank account information); (3) Government identifiers (e.g., ID numbers, tax identification numbers, passport numbers).
2. Personal Characteristics: Personal descriptions (e.g., gender, date of birth, size, etc.).
3. Social Information: (1) Residence and facilities (e.g., home address); (2) Assets (e.g., owned or rights to personal property); (3) Immigration status (e.g., passport, work permits, residency documents); (4) Lifestyle (e.g., types of consumer goods used and details of services); (5) Membership in charities or other organizations (e.g., records of participation in clubs or volunteer groups).
 
Information You Provide

You can choose to provide your personal information to us in various ways, such as when you register in our store, shop in our store, or through our social media (or their related stores or applications). The types of personal information you may provide to us (as applicable) include:
  • Contact information (e.g., name, postal address, email address, mobile or other phone numbers, mobile service provider);
  • Age and date of birth;
  • Gender, preferred language;
  • Race, gender, preferred language;
  • Username and password;
  • Payment information (e.g., your payment card number, expiration date, delivery address, and billing address);
  • Purchase history;
  • Product preferences and communication channel preferences;
  •  Content you provide (e.g., photos, videos, comments, articles, survey responses);
  • Information provided to us when you visit our social media pages (e.g., your name, profile picture, likes, location, friends list, and other information described on social networking or application registration pages, or your location details when using our mobile app);
  • Device identifiers, such as information about your device, like MAC address, IP address, or other online identifiers.

You voluntarily provide us with your personal information, but if you do not provide your personal data, you may not be able to access certain services and promotions.
 
Why We Collect Your Personal Data

The specific purposes for which the store collects personal data are to provide you with goods or services, including but not limited to:

  • Consumer and customer management and services;
  • Consumer protection;
  • Online shopping and other e-commerce services;
  • Verifying your identity (to protect you from fraud and other criminal activities);
  • Resolving various types of disputes (including but not limited to consumer disputes, intellectual property disputes, etc.);
  • Enhancing secure transaction practices;
  • Collecting debts;
  • Notifying you of business opportunities, products, services, and updates;
  • Detecting and protecting you and the store from errors, fraud, or other criminal activities, and monitoring compliance risks;
  • Investigating potential unlawful activities related to personal safety, property safety, and breaches;
  • Fulfillment of terms and conditions and return policies;
  • Actions required by laws and regulations; and
  • Other purposes for which we obtain your consent at the time of collection.
 
How We Use Personal Data

We may use the information you provide for the following purposes:
  • To send you promotional content or other communications;
  • To provide you with the requested information and services;
  • To contact you to follow up or confirm your orders, appointments, returns, or refunds, and to send you other non-marketing communications related to the products and services we provide;
  • To process your payments and/or transactions;
  • To create and manage your account, including accessing your purchase history;
  • To respond to your inquiries;
  • To customize advertising in our store, social media stores, and other locations to meet your interests and history;
  • To communicate with you and manage your participation in special events, contests, sweepstakes, activities (if any), surveys, and other offers;
  • To operate and communicate with you regarding our social networks or mobile applications;
  • To operate, evaluate, and improve our business (including developing new products and services, enhancing and improving our products and services, managing our communications, analyzing our products, executing market research, data analysis, and customer relationship management programs, and performing accounting, auditing, and other internal functions);
  • To comply with applicable legal requirements, relevant industry standards, and our policies;
  • To regularly conduct data cleaning internally or through our service providers to avoid duplication and ensure the accuracy of your information, linking, or merging our records.
We may also use this information in other ways, and we will provide specific notices when collecting information.

If you provide us with your personal data, we intend to use it for direct marketing purposes to provide or promote the availability of our goods and/or services. 
However, we will confirm your willingness to receive such marketing messages the first time we send you a marketing message. If you do not wish to receive such messages, you can express your preference at that time or refuse to receive marketing messages at any time.

If you provide us with information and explicitly consent to these uses, we may use the personal data listed in the "Information You Provide" section for direct marketing.

Direct marketing communications may be sent to you via various channels, including phone, mail, email, SMS, mobile apps, web applications, social media stores, and other communication methods. [Note: This includes all content applicable to your business.] If we have obtained your consent, the personal data you provide in forms or during the subscription will also be used for marketing purposes. We will handle any data transmission issues described in this section in accordance with the content provided in this privacy policy.

If you do not wish for us to use your personal data for direct marketing, you may opt out at any time following the procedures outlined in the "Your Rights and Choices" section below. We will stop using your personal data for direct marketing without charging you any fees.

We will only use your personal data for direct marketing in accordance with the Personal Data Protection Act of the Republic of China. Our direct marketing content may take various forms, including but not limited to marketing mail, emails, and SMS, as detailed in the following subsections.
 
How we use cookies and other similar tracking technologies

(1) What is a "Cookie"
A cookie is a small file stored on your computer, smartphone, or any other smart device by the store's server when you log in or browse the store's content. It typically contains identifiers, the store's name, and some digits and characters. When you revisit the store, it can identify your browser through the cookie. Cookies may store user preferences and other information.

(2) How Cookies Are Used
When you use our store, we may collect information about the device model, operating system, device identifier, and login IP address of the person using the service via cookies or similar technologies. We also cache browsing and click information to understand the user's online environment. Cookies allow us to recognize your identity when you visit the store, continuously optimizing the user-friendliness of the store and adjusting it based on your needs. You can change your browser settings to prevent it from accepting cookies from our store, but this may affect your use of certain features.
In the stores we create at SHOPLINE, we can identify whether you are an existing user or member through cookies and other similar technologies, without requiring you to log in and authenticate on every page.

(3) How to Manage Cookies
You can manage or delete certain categories of tracking technologies according to your preferences. Many browsers have a "Do Not Track" feature that sends a "Do Not Track" request to the store.
 
In addition to the controls we provide, you can also choose to enable or disable cookies in your internet browser. Most internet browsers allow you to choose whether to disable all cookies or only third-party cookies. By default, most internet browsers accept cookies, but this setting can be changed. For more information, please refer to the "Help" menu in your internet browser or the documentation for your device.
The following links provide instructions on how to control cookies in all major browsers:

  • Google Chrome: https://support.google.com/chrome/answer/95647?hl=en
  • Internet Explorer: https://support.microsoft.com/en-us/help/260971/description-of-cookies
  • Safari (Desktop): https://support.apple.com/kb/PH5042?locale=en_US
  • Firefox: https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer?redirectlocale=en-US&redirectslug=Cookies
  • Opera: https://www.opera.com/zh-cn/help
 
If you are using any other browser, please refer to the documentation provided by that browser.

In the store, you can delete existing tracking technologies by clearing the cache.

When you browse web pages without logging in, we collect the cookies necessary for browsing functions to provide you with relevant services.
Please note that if you refuse to use or delete existing tracking technologies, you will need to manually change your user settings each time you visit, and we may not be able to provide you with a quality user experience, and certain features may not function properly.
 
How We Process, Utilize, Share, Transfer, and Disclose Personal Data

(1) Processing and Utilization
Certain features of the store may be provided by our third-party partners, and we may entrust partners (including technology service providers) to process some of your personal data. For example, when you use the automatic payment feature, we may ask a third-party payment company to handle your credit card information to charge you for related service fees as instructed; when using SHOPLINE payment, we may ask third-party service providers to process the personal data of you and your customers, enabling "Know Your Customer" initiatives as well as transaction monitoring and risk management. [Note: Add any other vendors you share this information with, such as sales channels, payment gateways, shipping, and fulfillment applications.] We will sign confidentiality agreements with third-party service providers to manage the purposes of data processing, processing duration, and responsibilities of both parties, and will require partners to process data according to our requests and this privacy policy. If you do not agree to the collection of personal data necessary for providing relevant services by our partners, you or your customers may not be able to use those services.
 
(2) Sharing
We will not share personal data with any third parties unless one or more of the following circumstances apply:

  • At your request, or with your prior explicit authorization or consent;
  • Related to our obligations under laws and regulations;
  • Directly related to national security or defense;
  • Directly related to public safety, public health, and significant public interests;
  • Directly related to criminal investigations, prosecutions, trials, and enforcement;
  • To protect your or any other person's life, property, or other significant legal rights, but where it is difficult to obtain that person's consent;
  • The personal data involved has been disclosed to the public by you;
  • The personal data involved has been collected from legally and publicly disclosed information.
  • Sharing with SHOPLINE and its affiliates: To provide you with SHOPLINE products and services, offer recommendations you may be interested in, resolve account issues, and protect the safety of our affiliates or other users or the public, you acknowledge and agree that we may share your and your customers' personal data with our affiliates. We will only share personal data to the extent necessary and in accordance with the purposes specified in this privacy policy. If we share sensitive personal data or if our affiliates use and process personal data for different purposes, we will seek your authorization and consent again.
  • Sharing with our third-party partners: We will only share personal data for legitimate, proper, necessary, specific, and explicit purposes, and only share the personal data necessary to provide relevant services to you or your customers. We will not share personally identifiable information unless required by law or regulation. Generally, these third-party partners are also data controllers who will process personal data in their own accounts after obtaining your consent. Such partners may have their own separate privacy policies and user agreements.

In addition, when using the store, we may utilize third-party features or services (including apps from the App Store, payment gateways, or logistics service providers). Please note that these features or services are provided by third parties. The rules and procedures described in this privacy policy do not apply to such third-party features and services. Any information you provide to third-party stores or services will be directly provided to the operators of those services. Even if you access them through the store, you must comply with the applicable privacy policies and user agreements of these third parties (if any). We are not responsible for the content of any third-party store or the third-party policies regarding personal data and security measures. You should read and understand the privacy policies and user agreements of third parties before providing any personal data to them.

(3) Transfer
In principle, we will not transfer control of personal data to any third party, except in the following situations:
  • At the request of the data subject, or with your prior explicit authorization or consent;
  • Related to fulfilling our obligations under laws and regulations;
  • Directly related to national security or defense security;
  • Directly related to public safety, public health, and significant public interests;
  • Directly related to criminal investigations, prosecutions, trials, and enforcement;
  • To protect significant lawful interests, such as life and property, of you or any other person, where it is difficult to obtain that person's authorization and consent;
  • The personal data involved has been disclosed to the public by you;
  • The personal data involved is collected from lawful and publicly disclosed information;
  • In the event of a transfer due to changes in operating entities after acquisition, merger, restructuring, or bankruptcy.
 
Note: If a transfer is necessary for the above reasons, we will inform you of the purpose and type of information being transferred and the assignee (if sensitive information is involved, we will also notify you) and obtain your consent, unless otherwise required by law or regulation. The assignee will continue to fulfill the obligations related to personal data under this agreement. If we go bankrupt or cease operations without an assignee, we will delete or anonymize your personal data.

(4) Public Disclosure
In principle, we will not disclose your personal data to the public or undefined groups, but we may disclose your personal data in accordance with our agreement with you or applicable laws and regulations.

Minors
This store is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at the address above to request deletion.

Your Rights and Choices
For the personal data we collect from you, we provide certain choices regarding how we use that information and how we communicate with you. To update your preferences, request that we remove your information from our mailing list, or submit a request, please contact our customer service.

1. Email Opt-Out
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any marketing email you receive from us or by following the instructions in the "How to Contact Us" section below. You can also choose not to receive our marketing emails by sending an opt-out request to cs@astermonpets.com

2. SMS Opt-Out
You can contact us to request that we do not send you text messages.

3. Social Network Application Opt-Out
You can request to opt out of communications via social networking applications. To remove or delete our social media applications from your social network account, please follow the instructions provided in the social network. For Facebook: Please refer to the instructions in the Facebook Help Center.

4. Location Information
When you use our mobile application, you may be asked to provide your location through the application. You can choose not to share your location details by adjusting the location services settings on your mobile device. To decline sharing your location details, please follow the instructions on your mobile device to change the relevant settings; otherwise, please contact your service provider or device manufacturer.

5. Withdrawal of Consent
You can withdraw any consent you previously provided to us or object to the processing of your personal data at any time for legitimate reasons. We will apply your preferences in the future. In some cases, withdrawing your consent for us to use or disclose your personal data may mean that you cannot take advantage of certain products or services we offer.
 
6. View, Update, and Modify Personal Data
We may retain and use your information as necessary to achieve the above purposes. You have the right to request access to and receive details about the personal data we hold about you, to update and correct inaccuracies in your personal data, and to request the restriction or deletion of that information at our discretion. In some cases, the right to access personal data may be subject to limitations required by local law. Before granting access or making corrections, we may take reasonable steps to verify your identity. You can request to view, change, or delete your personal data by emailing cs@astermonpets.com. [Note: Include contact information for the data protection authority in your jurisdiction or store, e.g., https://ico.org.uk/make-a-complaint/]
 
How We Protect Personal Data

We maintain appropriate administrative, technical, and physical protective measures aimed at safeguarding the personal data you provide from accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use. However, no system is perfectly secure or free from doubt, and we cannot guarantee that your information will remain secure under any circumstances, including the security of your data during transmission to us or on your mobile device.

For information on how SHOPLINE retains and protects personal data, please refer to the SHOPLINE Privacy Policy (https://shopline.tw/about/privacy).

How We Update This Privacy Policy

This privacy policy may be updated periodically without prior notice to reflect changes in our personal data practices. We will post prominent notices on our store to inform you of any significant changes to our privacy policy and will indicate the date of the most recent update at the top of the policy.
 
How to Contact Us

If you have any questions or comments about this privacy policy, or if you would like us to update information regarding you or your preferences, please contact us via email at cs@astermonpets.com.

Last updated: 2024/11/28